Frequently Asked Questions
Everything you need to know about shopping with kobobooks
What is your standard shipping timeframe?
We offer standard shipping across the globe. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and send your package back to us.
Are your clothing sizes true to size?
Most of our items are designed with a standard fit. We recommend checking the detailed size guide on each product page for specific measurements and fit recommendations (e.g., oversized, slim, or regular).
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you restock items that are sold out?
Popular items are often restocked within 2-3 weeks. You can sign up for 'Back in Stock' notifications by clicking the button on the specific product page to be alerted immediately via email.